Customer Feedback

At Red Lion Rentals, we aim to deliver a high level of customer service at all times, if you feel you have received nothing but the highest standards or you feel we can improve in some areas, we most definitely want to know about it in order to improve and better ourselves as a business to grow further in the future.

To get in touch please contact us by email or phone:

- info@rlrenral.co.uk

- 01704 889973 (Option 5)

Complaints Procedure 

If you do have a complaint, we would like you to contact us and we will aim to resolve the issue as quickly as possible.  Please see below for our complaints procedure:

 

Complaints Procedure

  • Complaints can be made by email or telephone at:

  • We will acknowledge receipt of the complaint by customers preferred method within three working days.

  • We aim to resolve all complaints as quickly as possible. If it is not possible to reach a prompt conclusion, we will contact the customer with an explanation, and set out expected timescales by which matters should be resolved.

  • The customer may also contact the BVRLA Conciliation Service as an approved Alternative Dispute Resolution service. Details can be found at www.bvrla.co.uk or by contacting complaint@bvrla.co.uk