TERMS & CONDITIONS
RED LION RENTAL MOTORHOME RENTAL TERMS AND CONDITIONS
These Terms and Conditions are the standard terms which shall apply:
A. to the rental of all Motorhomes from Red Lion Rentals, a Private Limited Company registered in England under number 13064445, whose registered address is 61 - 63 Stanley Road Bootle England L20 7BZ and whose main trading address is 300 Southport Road Southport PR8 5LF (“the Company”)
B. The Customer is renting the Vehicle as a “Consumer” as defined in Clause 1 of these Terms and Conditions.
1. Definitions and Interpretation
1.1 In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
means any business, trade, craft, or profession carried on by the Customer or any other person/organisation;
means a “Consumer” as defined by the Consumer Rights Act 2015, that is to say an individual who rents the Vehicle for his/her personal use and for purposes wholly or mainly outside the purposes of any Business;
means the customer who is renting the Vehicle subject to these Terms and Conditions;
means the Company’s chosen recovery service, TBA;
means the rental of the Vehicle by the Customer subject to these Terms and Conditions;
means the agreement entered into by the Customer and the Company incorporating these Terms and Conditions which shall govern the Rental of the Vehicle;
means the sum payable by the Customer for the Rental as determined under Clause 6 of these Terms and Conditions;
means the vehicle/motorhome the Consumer is renting for the duration of the Rental Agreement.
1.2 Unless the context otherwise requires, each reference in these Terms and Conditions to:
1.2.1 “writing”, and any similar expression, includes a reference to any communication effected by electronic or facsimile transmission or similar means;
1.2.2 a statute or a provision of a statute is a reference to that statute or provision as amended or re-enacted at the relevant time;
1.2.3 “these Terms and Conditions” is a reference to these Terms and Conditions and any Schedules as amended or supplemented at the relevant time
1.2.4 A Clause or paragraph is a reference to a Clause of these Terms and Conditions (other than the Schedules) or a paragraph of the relevant Schedule; and
1.2.5 A "Party" or the "Parties" refer to the parties to these Terms and Conditions.
1.3 The headings used in these Terms and Conditions are for convenience only and shall have no effect upon the interpretation of these Terms and Conditions.
1.4 Words imparting the singular number shall include the plural and vice versa.
1.5 References to any gender shall include the other gender.
2. Information About the Company
2.1 Red Lion Rental is a Private Limited Company registered in England under number 13064445, whose registered address is 61 - 63 Stanley Road Bootle L20 7BZ and whose main trading address is 300 Southport Road Southport PR8 5LF.
2.2 VAT number 367127290.
2.3 The Company is a member of BVRLA.
The Vehicle hired to the Customer is detailed on the Rental Agreement.
4. Driver Eligibility Requirements
4.1 The Customer must be the holder of a full (as opposed to provisional) driving licence which has been held for at least 2 years at the commencement date of the Rental. In the case of UK driving licences both the photocard licence and the paper counterpart licence must be produced before the Vehicle will be released to the Customer. Copies of licences will not be accepted.
4.2 The Customer and any other approved driver must be at least 25 and not more than 75 years of age to rent a Vehicle from the Company.
4.3 The Customer must present two forms of identification (in addition to their driving licence) when collecting the Vehicle. At least one should include the Customer’s home address. Acceptable forms include, but are not limited to, passports, bank statements and utility bills.
4.4 Only the customer, and any driver named on the rental agreement and anyone we have given written permission to, can drive the vehicle.
5. Rental Term
5.1 The Vehicle will be made available for collection by the Customer at the time, date and location shown in the Rental Agreement.
5.2 The agreed Rental term will be set out in the Rental Agreement. The Customer must return the Vehicle to the Company at the location shown in the Rental Agreement (which may or may not be the collection location) at the end of the Rental term.
5.3 If the Customer is late in returning the Vehicle by more than 1.5 hours the Company shall charge the Customer for an additional day’s rental at the normal daily rate for that Vehicle plus any additional relevant charges, surcharges, or excesses. The Rental term will be extended by one day. The provisions of this sub-Clause 5.3 shall continue to apply daily until the Vehicle is returned.
5.4 If the Customer wishes to extend the Rental term they may do so at any time prior to the end of the Rental term. The Customer must contact the Company to arrange such an extension. Extensions may be made for up to 90 days subject always to the existence of prior reservations made by other customers. The Company shall use all reasonable endeavours to satisfy requests for extensions but cannot guarantee the availability of the Vehicle to the Customer beyond the end of the pre-existing Rental term.
5.5 The Company reserves the right to recall the Vehicle immediately at any time. If the Company exercises this right the Customer will be reimbursed for all full days remaining in the Rental term or will be issued immediately with a replacement Vehicle of the same Class or of the closest Class thereto at no additional cost. If the replacement Vehicle is of a lower Class no discount will be offered. Availability of replacement Vehicles in higher Classes will be subject to the eligibility requirements set out in Clause 3. If the Vehicle is not returned to the Company on request the vehicle may be recovered without further notice. If the Company reasonably believes that the hiring of the vehicle has been procured by the provision of false information or fraud, then the Company reserves the right to remove the vehicle without giving the customer any notice. The Customer shall be charged for any costs associated with such recovery.
5.6 The Company is required by law to provide consumers with goods that are of satisfactory quality, fit for purpose, and in accordance with descriptions, samples, models, and other pre-contract information provided by the Company. If the Customer discovers any damage (pre-existing) or fault with the Vehicle during the Rental Term, the Customer should inform the Company as soon as is reasonably possible. Please also refer to Clause 8. The Company will use all reasonable endeavours to provide a suitable replacement or, if a repair is possible without causing the Customer any inconvenience, the Company will repair the Vehicle (or have it repaired). If the Company is unable to replace or repair the Vehicle (or have it repaired), or if the Customer would prefer to reject the damaged or faulty Vehicle, whether before or after a repair or replacement (if the replaced or repaired Vehicle is still damaged or faulty), the Company will offer the Customer a refund equal to the remaining, unused part of the Rental Term. Any refund due to the Customer will be made as soon as is reasonably possible, and in any event within 14 calendar days of the date on which the Company agrees that the Customer is entitled to a refund. Refunds will be made using the same payment method originally used by the Customer unless the Customer specifically requests a different method. For more information on the Customer’s legal rights and remedies as a consumer, it is recommended that the Customer contacts their local Citizens Advice Bureau or Trading Standards Office.
6. Fees and Payment
6.1 The Rental Fees will be determined by reference to the length of the Rental term, any relevant surcharges and any additional items which may be included in the Rental.
6.2 Payment may be made by either credit or debit card. A security deposit will be taken at the start of the Rental term which will be refunded to the Customer at the end of the Rental term provided no costs have been incurred during the Rental term under sub-Clauses 7.9, 8.2, 8.8 and 9.2. If such costs are incurred, they will be deducted from the security deposit.
6.3 The Customer’s card details will be taken at the start of the Rental term along with the deposit set out in sub-Clause 6.2. When the Vehicle is returned at the end of the Rental term the Rental Fees will be charged to that card unless the Customer opts to provide an alternative form of payment.
6.4 If full payment cannot be made on the due date for any reason other than the fault of the Company or the failure of its systems, the Customer shall be charged interest at the rate of 5% above the base rate of Barclays Bank on the outstanding balance from the due date up to and including the actual date of payment.
7. Vehicle Usage
7.1 The Customer may only use the Vehicle for the normal purpose for which it is intended. The Vehicle may only be loaded to its maximum design capacity and should be loaded in such a way that does not put the Vehicle at any risk of damage. In the case of a minibus, the Customer shall be made aware of the maximum number of passengers at the time of collection and must not exceed that number at any time or for any reason.
7.2 The Customer must collect and return the Vehicle to the branch unless we have agreed to collect or deliver the Vehicle. The Customer must return the Vehicle during opening hours of the company. Staff will check the condition of the Vehicle upon return. If the Company has agreed with the Customer to return the Vehicle outside of normal opening hours, the Customer maintains responsibility for the Vehicle and its condition until staff have inspected it and accepted its return
7.3 The Customer may not fit a roof rack, roof box or any other form of external carrier other than those approved and provided by the Company. The customer must not sell or remove any part of the vehicle.
7.4 Towing or pushing another vehicle is NOT permitted.
7.5 The Vehicle must not, under any circumstances, be used for the transportation of inflammable, toxic, corrosive, radioactive, biohazardous or other dangerous goods or substances.
7.6 Subject to the prior approval of the Company, Customers are permitted to transport domestic pets in the Vehicle. The transportation of other animals is not permitted.
7.7 The Vehicle will be supplied with one full bottle of Calor Gas LPG. The Customer is responsible for any further refills which must be of the same size and fitting.
7.8 The Customer is responsible for any damage to the Vehicle including any awning or pipework.
7.9 Use of the Vehicle on anything other than normal public roads (the definition of “normal public roads” includes private roads, driveways, car parks etc.) is not permitted. This prohibition includes, but is not limited to:
7.9.1 Off-road driving;
7.9.2Participating in racing or other competitions of any kind; and
7.9.3Speed testing or time trials.
7.10 Further restrictions apply to the Customer’s use of the Vehicle. The Customer must not:
7.10.1 Use the Vehicle for any illegal purposes (including exceeding speed limits and other breaches of the Highway Code);
7.10.2 Use the Vehicle whilst under the influence of alcohol or drugs;
7.10.3 Use the Vehicle for the purposes of instructing learner drivers;
7.10.4 Allow any driver that is not a party to the Rental Agreement to drive the Vehicle;
7.10.5 Use the Vehicle for the carrying of passengers for financial gain/fee;
7.10.6 Use the Vehicle wholly or partly for the purpose of any Business; or
7.10.7 Sub-rent the Vehicle;
7.10.8Authorise any repair or alteration to the vehicle.
7.11 Unless otherwise agreed at the time of Rental, the Customer may only drive the Vehicle within the United Kingdom.
7.12 The Vehicle will be supplied to the Customer with a full tank of either petrol or diesel, as appropriate. During the term of the Rental the Customer shall ensure that they use the correct fuel. The Vehicle must be returned to the Company with a full tank of fuel. Failure to do so will result in the Customer being charged for the required amount of fuel at a rate of £50.00 per quarter tank or part thereof.
7.13 If the Customer uses incorrect fuel in the Vehicle, they must neither drive it nor attempt to remove the fuel. The Customer must contact the Company and the Company shall dispatch its Recovery Service to take the necessary action. The Customer will be charged at the full rate for any expenses incurred by the Company in this regard.
7.14 The Customer must always lock the Vehicle and activate any installed security systems when leaving it unattended, irrespective of the length of time for which it will be so left.
8. Vehicle Care and Maintenance
8.1 The Vehicle will be supplied in a clean and road-worthy condition having been fully valeted and subjected to a full mechanical inspection which includes topping up all necessary fluids and oil and checks on all tyres. We will identify and tell you about any existing damage to the vehicle before you sign your acceptance. The Customer will inspect the vehicle and notify the Company of any defects. The Customer will meet the company’s reasonable costs for reinstating the vehicle to the condition of all stated in the pre-rental inspection report.
8.2 The Customer shall ensure that the Vehicle is returned to the Company in a similarly road-worthy condition. Any spillages or stains inside the Vehicle which occur during the term of the Rental must be cleaned by the Customer OR will incur an additional cleaning charge of £150.00. No replacement of fluids by the Customer is required however the Customer may (but not must), if necessary, refill the screen wash reservoir with suitable pre-mixed or diluted screen wash.
8.3 The Company will charge a fee of £100.00 if the toilet cassette and the surrounding containment area are not emptied and cleaned when returned.
8.4 The Company will charge a fee of £50.00 for any water tanks that have not been emptied when returned.
8.5 If you have requested to carry pets, then you must pay a £40.00 valeting fee upon return of the vehicle. You must also pay for any damage caused by pets.
8.6 If, because of the Customer’s actions we cannot rent out the vehicle, we reserve the right to pursue a loss of income charge. We will only raise this charge if we cannot recover our losses from our own insurance policy.
8.7 If the tyres on the Vehicle become damaged during the term of the Rental for any reason other than normal wear and tear the Customer must replace, at their own expense, that / those tyre(s) with tyres of the same brand, type, and dimensions. The Customer must inform the Company of any such replacements.
8.8 The Rental is inclusive of breakdown cover which shall be provided by the Company’s Recovery Service. The Customer will be provided with contact details for the Recovery Service at the time of collection. Under no circumstances should the Customer use any other recovery service.
8.9 If any mechanical failure occurs during the term of the Rental the Customer must immediately cease driving the Vehicle and contact the Company whereupon the Company shall dispatch its Recovery Service to take the necessary action. The Company will bear the expense of any remedial work required provided the damage or failure is not found to be the fault of the Customer and provided such remedial work is carried out by an authorised repairer. An administration charge of £75.00 plus VAT will be payable with all repair/replacement invoices incurred because of the Customer’s fault.
8.10 The Customer should not attempt to make any repairs to the Vehicle. This includes, but is not limited to, mechanical repairs and bodywork repairs.
8.11 In the event of failure under sub-Clause 8.9 the Company shall have the option of repairing the vehicle or making a replacement Vehicle available to the Customer. Please also see sub-Clause 5.6.
8.12 The Company shall ensure that the vehicle is fully insured pursuant to Clause 9. If any damage occurs to the Vehicle for which an insurance claim cannot be made such as that caused by other unidentified persons or vehicles or by hitting low-level objects such as bridges or low-hanging trees, the Customer shall be deemed fully responsible.
9.1 Standard insurance cover is provided as part of the Rental. This cover includes the following provisions:
9.1.1 Death or personal injury of or to a third party;
9.1.2 Damage to the property of a third party; and
9.1.3 Theft of the Vehicle and damage inflicted upon the Vehicle during an attempted theft.
9.2 The deposit that we retain from you upon hire may be deducted from any uninsured losses.
10. Accidents and Theft
10.1 In the event of an accident the Customer must not admit any fault or responsibility. The Customer should take the following steps:
10.1.1Make a detailed note of the names, addresses, telephone numbers and car registration numbers of any other parties involved in the accident – indicating also whether those parties are the owners of their respective vehicles;
10.1.2 Make a detailed note of the names, addresses and telephone numbers of any witnesses;
10.1.3 Contact the police in the event of any suspected injuries or any disputes over responsibility;
10.1.4 Contact the rental office of the Company from which the Vehicle was collected and inform them of the accident, following any further instructions the Company may issue;
10.1.5 Secure the Vehicle in a safe location, with police assistance if necessary.
10.2 If the Vehicle is stolen the Customer must firstly inform the police of the incident, providing all details requested. The customer must then inform the Company by contacting the rental office from which the Vehicle was collected, providing all details of the incident including information provided by the police including, where relevant, the crime reference number.
10.3 The Customer must help us and our insurers in any legal proceedings, including allowing us to take legal action in your name and defending any legal action taking against you.
11. Fines, Penalties, Tolls, Deposits/Cancellations and other Charges
11.1 If a penalty charge notice, fine or similar penalty is issued which concerns the Vehicle during the Rental Period the Company will immediately inform the Customer and shall require them to pay the fine either to the Company or to the issuing authority.
11.2 If the Customer receives any parking fines while the Vehicle is in their possession full payment of such fines must be made by the Customer directly to the relevant authority.
11.3 If the Customer takes the Vehicle on any toll road or other chargeable route, including but not limited to the London Congestion Charging Zone, the Customer shall be solely responsible for paying the requisite charges.
11.4 The Customer will be responsible for any recovery charges arising from HMRC; VOSA; police or any other public organisation (or their agent) who has seized the vehicle. The Customer will also be responsible for any loss of income incurred by the Company whilst the vehicle remains seized and unable to be rented out.
11.5 In the event of cancellation of your rental, the following timetable of charges will be applied:
more than six weeks prior to departure – booking deposit;
less than six weeks but more than two weeks – 50% of total rental charges or booking deposit (whichever is greater);
less than two weeks – hundred percent of total rental charges.
12. How We Use Your Personal Information (Data Protection)
12.1 All personal information that the Company may use will be collected, processed, and held in accordance with the provisions of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”) and the Customer’s rights under the GDPR.
13.1 The Company shall be entitled to terminate the Rental Agreement if:
13.1.1The Customer is in breach of these Terms and Conditions;
13.1.2 the Customer has had their personal belongings confiscated in order to satisfy debts; or
13.1.3 the Customer has a receiving order made against them.
13.2 In the event of termination for any of the above reasons:
13.2.1 all payments required under the Rental Agreement shall become due and immediately payable; and
13.2.2 the Company shall have the immediate right to request the immediate return of the Vehicle or repossess the Vehicle and may charge the Customer for any reasonable costs involved in such repossession.
14. The Company’s Liability
14.1 The Company shall be responsible for any foreseeable loss or damage that the Customer may suffer only because of the Company’s breach of these Terms and Conditions or because of the Company’s negligence. Loss or damage is foreseeable only if it is an obvious consequence of the Company’s breach or negligence or if it is contemplated by the Customer and the Company when the Rental Agreement is formed. The Company will not be responsible for any loss or damage that is not foreseeable, this includes mechanical breakdown. Please refer to clause 8.9.
14.2 In any event, The Company’s total liability under these Terms and Conditions shall be limited to the value of the contract between the Company and the Customer, that is, the total Rental Fees payable by the Customer.
14.3 The Customer is responsible for removing personal belongings from the vehicle at the end of the rental period. The Company is not responsible for any items you leave in the vehicle. If you do leave items in the vehicle, we may agree to keep them for you to collect within a reasonable time. We may charge you for storage if they are not collected and reserve the right to dispose of them.
14.4 We recommend you take out personal travel and cancellation insurance.
14.5 Nothing in these Terms and Conditions seeks to exclude or limit the Company’s liability for death or personal injury caused by its negligence (including that of its employees, agents or sub-contractors); or for fraud or fraudulent misrepresentation.
14.6 Nothing in these Terms and Conditions seeks to exclude or limit the Company’s liability with respect to the Customer’s rights as a consumer. For more information on the Customer’s legal rights and remedies as a consumer, it is recommended that the Customer contacts their local Citizens Advice Bureau or Trading Standards Office.
15. Events Outside of the Company’s Control (Force Majeure)
The Company shall not be liable for any failure or delay in performing its obligations where that failure or delay results from any cause that is beyond its reasonable control. Such causes include, but are not limited to power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic, Covid 19 related lockdown/restriction or other natural disaster, or any other event that is beyond the Company’s reasonable control.
When an event beyond our control occurs, we cannot accept any responsibility or pay any compensation, costs or expenses where the performance of your agreement with us is prevented or affected or you otherwise suffer any loss or damage as a result.
Occasionally, motorhomes are not available as agreed which is almost always due to events beyond our control. If your booking must be cancelled, which we reserve the right to do, we will offer you the choice of an alternative if we have availability in stock. If no suitable replacement is available, we will provide you with a full refund of all monies paid for your booking. Availability is on a “request and confirm basis” at the time of your reservation.
Your reservation is only binding once a deposit payment of £200.00 has been received. Settlement of the remaining rental balance will be due no later than seven days prior to your collection/departure date. We reserve the right to cancel any booking if the balance is not received by this time. Full payment will be required for any bookings which take place within two weeks prior to the collection/departure date.
16. Communication and Contact Details
The Customer may contact the Company in person at the Company’s branch, by telephone at 01704 889973, by email at firstname.lastname@example.org, or by pre-paid post at Red Lion Rental, 300 Southport Road Southport PR8 5LF.
17. Complaints and Feedback
17.1 The Company always welcomes feedback from its customers and, whilst the Company always uses all reasonable endeavours to ensure that its customers’ experience is a positive one, the Company nevertheless welcomes the opportunity to resolve any complaints.
17.2 All complaints are handled in accordance with the Company’s complaints handling policy and procedure.
17.3 If the Customer wishes to complain about any aspect of its dealings with the Company, including, but not limited to, these Terms and Conditions, the Rental Agreement, or the Vehicle, please contact the Company as outlined in clause 16.
17.4 The Company is a member of the BVRLA conciliation service.
18. Other Important Terms
18.1 The Company may transfer (assign) its obligations and rights under these Terms and Conditions (and under the Rental Agreement, as applicable) to a third party (this may happen, for example, if the Company sells its business). If this occurs the Customer will be informed by the Company. The Customer’s rights under these Terms and Conditions will not be affected and the Company’s obligations under these Terms will be transferred to the third party who will remain bound by them.
18.2 The Customer may not transfer (assign) their obligations and rights under these Terms and Conditions (and under the Rental Agreement, as applicable) without the Company’s express written permission.
18.3 The Rental Agreement is between the Customer and the Company. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms and Conditions.
18.4 If any of the provisions of these Terms and Conditions are found to be unlawful, invalid, or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms and Conditions. The remainder of these Terms and Conditions shall be valid and enforceable.
18.5 No failure or delay by the Company in exercising any of its rights under these Terms and Conditions means that it has waived that right, and no waiver by the Company of a breach of any provision of these Terms and Conditions means that it will waive any subsequent breach of the same or any other provision.
18.6 This Rental Agreement contains all the conditions which we have agreed and may only be modified in writing, signed by both parties. This agreement cannot be verbally modified.
19. Governing Law and Jurisdiction
19.1 These Terms and Conditions, the Contract, and the relationship between you and Us (whether contractual or otherwise) shall be governed by and construed in accordance with the law of England & Wales.
19.2 The Company is a member of the BVRLA conciliation service. The BVRLA is approved by Government as a Consumer ADR body under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015.